Prescience - An AI Powered Decision Intelligence Engine
Our solution can help you track your orders and installations. Request a demo to know more about how we can help you.
Signed in as:
filler@godaddy.com
Our solution can help you track your orders and installations. Request a demo to know more about how we can help you.
Prescience Decision Intelligence Engine from NSpark Software is an AI Powered real-time Customer Operations Dashboard that helps a Communications Service Provider's (CSP) business users to manage service fulfillment, service assurance and revenue management tasks more efficiently.
Prescience integrates with your OSS/BSS systems and tracks business events like orders, trouble tickets, activations, etc. in real-time, and applies Artificial Intelligence and Machine Learning techniques to predict potential bottlenecks and errors and helps business users take appropriate actions to mitigate these risks. By proactively guiding the user to focus on critical calls to action based on priorities defined in the Prescience Intent Management Framework, it delivers superior customer experience while minimizing operational costs by reducing time to complete critical business tasks and reducing redundant efforts like multiple truck rolls or customer call backs to resolve errors.
Prescience is currently available to support the following business functions -
Prescience Sales 360 assists sales teams to track leads, opportunities, contacts and orders to proactively identify bottlenecks causing delays in closing opportunities, and provides targeted calls to action to address those bottlenecks/
Prescience Care 360 assists customer operations teams to track customer interactions, orders, installations and service calls to proactively identify bottlenecks causing delays in fulfilling orders or resolving service issues, and provides targeted calls to action to address these bottlenecks
Prescience Service Quality 360 assists service and network operations teams to track service performance trends to predict and analyze potential service disruptions and degradations, and provides targeted calls to action to address the predicted disruptions or degradations proactively
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.