Service Quality 360

We focus on leveraging standards (3GPP, TMF – open APIs etc) enabling service-providers to harness data in real-time and enables both business and technology users to navigate through, 

• Impacts from a CoS / QoS perspective 
• Deliver differentiated experiences and reliable connectivity to their customers who rely on these services (ex: B2B2x) 

This approach enables users (Network Ops, Cust. Ops) with a persona-driven intent management framework to better analyze insights, root-cause, understand the “call to action” and perform what-if analysis (as appropriate) to deliver better end user experiences for both internal and external stake-holders

Our solution also presents user specific insights and calls to action leveraging a persona-based intent management framework, – for example,  

• Recommend customer impact mitigation steps when an Account Manager logs in  
• Recommend automated closed loop resolution when a NOC engineer logs in  
• Recommend adding a WiFi router at specific trouble spots when a Network Planner logs in